Missing cash back

Most purchases show up in your account within a few days. If yours hasn't, here's what to check.

Give it a little time

Some stores report orders every day, others less often. Please wait at least 7 days after your order before getting in touch.

Common reasons it doesn't track

• The trip didn't start from Repayclub, or the store was already open in another tab.
• An ad blocker, VPN or privacy setting blocked the tracking.
• A coupon code from another site was used at checkout.
• The order was cancelled, returned or changed.
• Some items don't earn cash back, such as gift cards, shipping and taxes. Check the store's terms on its page.

Send us a claim

Email [email protected] with:

• The store name
• Your order number
• The order date and total
• A copy of your order confirmation

We'll check it and follow up with the store. The final decision is the store's, so we can't promise every claim will be approved.